Pkuck's Privacy Policy — Our Commitment to Protecting Your Information

Pkuck (https://pkuck.im) takes your privacy seriously. This Privacy Policy explains what information pkuck collects, how it is used, and the measures taken to keep your data secure.

By using the pkuck website or app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using pkuck.

This Privacy Policy of pkuck Terms & Conditions relates to and complements these terms. In the event of any conflict, the Terms & Conditions shall take precedence.

Pkuck collects two types of information — what you provide directly, and what is generated automatically while you use the website.

Information You Provide Directly:

• Full name and date of birth (provided at account registration)
• Mobile Number & Email Address
• Bangladesh address (district, upazila)
• National ID number or passport number (during KYC verification)
• Payment method details (transaction reference only — full account numbers are not stored)
• Messages you send when contacting support

Automatically Collected Information:

Pkuck only collects information that is necessary. No unnecessary personal data is ever requested.

Pkuck uses your information only for specific, legitimate purposes — any such use must be stated in this Privacy Policy.

Primary Purposes of Use:

• Account Management: Registration, login, password reset, and KYC verification.
• Service Delivery: Accepting bets, displaying results, and processing deposits & withdrawals.
• Contact: Important notifications, promotional offers (if you have opted in), and support.
• Security: Fraud detection, prevention of multiple accounts, and AML monitoring.
• Legal Obligations: Meeting regulatory requirements.
• Platform Improvement: User experience analysis and improvement.

Pkuck never sells your personal information. However, in certain circumstances, limited data may be shared with trusted third parties:

• Payment Processor: Only the necessary information is shared with bKash, Nagad, and similar services solely to complete transactions.
• KYC Service Provider: With authorized third parties for identity verification.
• Security Services: With specialist partners in fraud prevention.
• Legal Authorities: Under a court order or valid legal requirement.

All third parties are contractually bound to comply with pkuck's privacy standards and may not use your information for their own purposes.

Pkuck uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device.

Types of cookies used by pkuck:

• Essential Cookies: Keeping login sessions active and managing security tokens. The site cannot function without these.
• Functional Cookies: Remembering your preferences (language, theme).
• Analytics Cookies: Understanding which pages are used most. This data is fully anonymized.
• Performance Cookies: Site performance monitoring and error detection.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent pkuck from functioning properly.

Pkuck retains your information only for as long as necessary. Once the retention period ends, it is securely deleted.

Even after account closure, certain information may be retained for a defined period due to legal requirements. Once that period expires, all data is permanently deleted.

Pkuck uses industry-leading technical and administrative measures to keep your information safe.

• 256-bit SSL/TLS Encryption: Active across all data transmissions.
• AES-256 Data Encryption: Stored sensitive data is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Periodic audits by third-party specialists.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.

That said, no system is completely impenetrable. In the event of a security breach, pkuck will promptly notify all affected users.

As a pkuck member, you have important rights over your personal information. Get to know these rights and use them whenever needed:

To exercise any of these rights, email us at support@pkuck.im or reach out via live chat. pkuck will respond to your request within 30 days.

Pkuck strictly prohibits anyone under the age of 18 from using the platform. If someone under 18 attempts to open an account, pkuck will close it immediately.

Pkuck does not knowingly collect or store personal information from anyone under the age of 18. If you believe such data has been collected, please notify us immediately at support@pkuck.im and we will delete it without delay.

Pkuck may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised and a notification will be sent to your registered email.

For significant changes, pkuck will notify members at least 14 days in advance. Continued use of pkuck after any changes takes effect constitutes acceptance of the updated policy.

A copy of any previous version is available upon request at support@pkuck.im.

For any privacy-related questions, concerns, or complaints, feel free to reach out to us. pkuck's data protection team will respond to your message promptly.